SUPPORT CENTER
How can we help?
Browse topics below or search for answers.
Popular Topics
How to book, modify, or cancel a reservation.
Accepted methods, invoices, and refund timelines.
Room types, amenities, check-in policies.
Password reset, profile updates, and security.
Policy details and how to request a refund.
List your property and manage bookings as a host.
Frequently Asked Questions
How do I cancel a booking?
Go to My Bookings, find the reservation, and click 'Cancel booking'. Cancellations are free if made more than 24 hours before check-in, subject to the property's policy.
When will I receive my refund?
Refunds are processed within 3–7 business days after the cancellation is confirmed. The amount is returned to your original payment method.
Can I change my check-in or check-out dates?
Date changes are subject to availability. Cancel the existing booking and rebook for the new dates, or contact the property directly from your booking details.
How do I pay for a booking?
We accept Visa, Mastercard, JazzCash, Easypaisa, and bank transfer. Payment is collected securely at checkout.
What if the property doesn't match the listing?
Contact our support team within 24 hours of check-in. We'll investigate and, where appropriate, arrange alternative accommodation or a refund.
How do I list my property?
Click 'Become a host' in the navigation, complete the registration form, and submit your property for review. Approved listings go live within 48 hours.
Is my personal data safe?
Yes. We use industry-standard encryption for all data in transit and at rest. We never sell your personal information to third parties.
Can I book for someone else?
Yes. During checkout you can enter the guest's name. The booking confirmation will show both the booker and the guest name.
Still need help?
Our support team is available 9 AM – 9 PM, Monday to Saturday.
