Service Delivery Policy

HotelHostel provides digital accommodation search, reservation, account, and booking-support services. We do not sell or ship a physical product.

Booking details and confirmation are delivered electronically when the reservation is accepted. They may be shown in your HotelHostel account and/or sent through the email, WhatsApp, push, or other communication channels available for your account and booking.

A request is subject to availability and confirmation by the relevant property or provider. A search result, quote, payment attempt, or pending status is not by itself a guarantee that accommodation has been reserved. Check the final status and confirmation details before travelling.

Before payment or confirmation, review the property details, dates, guests, room or bed type, price, taxes and fees, payment method, and cancellation terms. Contact support promptly if any information appears incorrect.

The selected hotel, hostel, apartment, or other property physically provides the stay. The property is responsible for the accommodation, check-in, room or bed, house rules, amenities, and on-site service described in the applicable booking.

If confirmation is delayed or not received, check your HotelHostel account, email, WhatsApp, spam or filtered folders, and booking status first. Do not make duplicate payment attempts without checking the status. If the booking remains unclear, contact info@paysaw.com or +92 300 1729729 with your reference and payment details, without sending complete card or bank credentials.

Guests must arrive on the booked dates, follow the property’s check-in window and instructions, and present identification or other documents where the property or applicable law requires them. The name, age, guest count, deposit, and house-rule requirements shown by the property may affect check-in.

Date changes, guest changes, room or bed changes, and cancellations depend on availability and the booking’s property or provider terms. See the Refund & Cancellation Policy for the applicable process.

Some accommodation may be supplied by a third-party inventory or booking provider. That provider may issue the confirmation, set availability or booking conditions, and handle parts of support or fulfilment. The applicable provider terms shown at booking remain relevant.

HotelHostel is operated by PaySaw SMC Private Limited. For a delivery, confirmation, or check-in question, contact info@paysaw.com or +92 300 1729729 and include your booking reference, property, dates, and the contact details used at booking.